Customer service is one of our commitments
Thank you for your suggestions and your impressions cities as well as Chkaoakm.
Relations department with cayenne would do his utmost to supply you a quick and satisfactory answer.
To send your suggestions / comments, or advertising for irregularities or abuses Otalb prove theft, or seek compensation, or the desire to get a special service, or add information to the file, we invite you to see on this page and choose what fits your requirements.
Ask questions before we suggest you see on the corner "information for travelers," it is likely that you will find an answer to your question "here."
If your inquiry respect to baggage, please click here.
If your inquiry to the program of the loyal customer, "Fidelis" please click here.
You can also contact our relations with the customer, at the following address: Headquarters social lines Tunisian relations with cayenne management and call center on the third floor of East 2035 II Tunis-Carthage.
If you are residing outside the country, please choose the Tunisian Office «Tunisair Abralm» to locate the office nearest you.
If your complaint regarding the trip across the organization and agency Osafaro guidance tourist center then you have to send your file to a travel agency or tourist guides center concerned.
If your complaint regarding the trip across our company, "Tunisair fast" (code IATA / UG) then you have your file sent via e-mail at the following address: traitement.reclamation@tunisairexpress.com.tn
So we can study your file in the shortest deadlines, please kindly annexation of the original version of Tzkrtkm with the file (except in the case to be the ticket electronic) with all the evidence and supporters necessary Example (ticket number, card ride, coupon luggage, file number complaint about your luggage (PIR) , a medical certificate etc ...)
Please choose what is most suitable to your requirement.
The express your opinions about the quality of our program and about the loyal customer, "Fidelis" is very important, If you have suggestions, comments or complaints, please contact us at the following address: opinions@tunisair.com.tn. Or to obtain an application form Opinions.
If you have a special request (baggage, especially on the plane), the transfer of a pet, a special meal, a particular seat, a seat with the welfare, special requests (transfer of unaccompanied children Boliaúhm (UM), the transfer of passengers with special needs (mental or physical) , traveling across a stretcher «civière», the use of oxygen during the flight, transfer passengers blind, dogs accompany, transport infants, pregnant women ... etc), you fill in a form and request what you need when booking Tzkrtkm and before they are issued, and it has agency travel Notes usual or call Bmsalehtna for reservations special (special cases) at the following number: 81,107,777 or 70.1013 million (+216) or email us at the following address: casspéciaux @ tunisair.com.tn / callcenter@tunisair.com.tn
If you have a complaint or wish they were made remarkable about the quality of our services: (Reception, respect for the reserved seat number in advance, provided eaters, eaters meet the required program, "Fidelis," the Web site etc ...) to you our addresses to contact us: opinions@tunisair.com .tn / or via regular mail about the following address: Headquarters social lines Tunisian relations with cayenne management and call center on the third floor of East 2035 II Tunis-Carthage.
If you have a complaint about a flight delay or cancellation or postponement or any forms you place him one of our airports, etc. .. you our addresses: customercare@tunisair.com.tn / or via regular mail to the headquarters of social Tunisair management relations with the customer, and the call center on the third floor of East 2035 II Tunis-Carthage.
If you have a complaint in regard to Omtatkamalrjae clicking here
If the complaint merits an organized trip through a travel agency or the (center of tourist guides), please send your files to a reference consideration.
If your complaint concerning a journey through our company Tunisair fast (code IATA / UG) you please send your file via e-mail at the following address: traitement.reclamation@tunisairexpress.com.tn
If you place the lowest forms when buying online Tzkrtkm location (WAP) for Tunisair trouble doing this, send us an e-mail to the following address: resaonline@tunisair.com.tn, or call the Department booked mail (section Alhdzabr WAP) on the number: +216 71,941,285
If you wish to change the date of your trip you can contact the services booked (call center) at the following number: 81 107 777
Or + 216 70 101 300 or email us at the address pro: callcenter@tunisair.com.tn.
If you place any forms regarding your membership card program Fidelis (the loss of the card, updating Miles earned, change your address or e-mail or wasting Rmzakm Marafkm secret or private), please send an email
to fidelys@tunisair.com.tn Fidelis services or call the following number: (+216) 70.8371 million.
Source:http://www.tunisair.com.tn/site/publish/content/article.asp?ID=597&Lang=ar
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